HOME AND COMMUNITY CARE
Home and Community Care Program for Younger People
HACC / PYP
HACC / PYP provides support for younger people with disabilities whose capacity for independent living is at risk. Services are targeted to younger people with moderate, severe, or profound disabilities and their unpaid Carers. Working with clients to upskill in a range of areas to maintain independence.
Commonwealth Home Support Program
CHSP
Helping older people to live independently in their homes and communities for longer.
Home Care Package
hcp
Home Care Packages are designed for those with more complex care needs that go beyond what the Commonwealth Home Support Program can provide. For more information on the HCP program, visit the My Aged Care website.
HOW WE CAN HELP
The Home and Community Care programs are designed to enable the elderly, the disabled and isolated to maintain independence in their own homes.
Cleaning
Support workers assist in the cleaning of your home and maintaining that standard with each visit. Vacuum and mop all accessible floors, wipe and dust benches and surfaces, clean mirrors, sinks and taps, clean tiles, shower screens, clean and sanitise the toilet, dust furniture, dust TV and appliances, empty visible garbage bins.
Domestic assistance
Your Support Worker will work with you to complete basic household tasks such as washing clothes and linen, cleaning (see above), and gardening.
Personal Care
A Support Worker can assist you with bathing and showering, going to the toilet, offer support with shaving, brushing teeth, dressing, and getting you ready for the day, medication reminders, meal preparation, and getting ready for bed. Dhauwurd-Wurrung will work with you to find a Support Worker who matches your preferences and helps meet your needs.
Community
We will work with you to achieve your goals through accessing Community and participating in social activities. A Support Worker can assist you to get to appointments or attend activities that you enjoy. Depending on your goals and your needs, a Support Worker might assist in re-engaging with Community, in assisted or unassisted shopping.
Home Maintenance
DWECH’s Maintenance Crew services include home repairs like changing light bulbs, checking smoke alarms, hanging pictures, small repairs, making pathways safe, and cleaning gutters (depending upon height). DWECH will work with you to determine what services can be provided in line with your plan and your goals.
Gardening
Our Maintenance Crew will mow your lawns, trim edges, do leaf blowing, weeding, trimming, pruning, and weed spraying. They will also help make your garden safe and accessible.
Feedback, Compliments and Complaints
If you have a complaint, this may be done by talking to the Home and Community Care Manager at any time. You can also write your concerns on a complaint form (someone will be available to help you fill this out if needed); or over the phone to (03) 5521 7535.
If you are not satisfied with the outcome of your complaint and feel the need to take the matter further, you can contact the Aged Care Quality and Safety Commission on 1800 951 822 or mail:
The Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city.
We welcome positive feedback and comments.
HELPFUL LINKS
My Aged Care website: www.myagedcare.gov.au
Getting Support with My Aged Care
Learn more about DWECH as a myAgedCare provider.