DWECH welcomes feedback from patients, families and Community members. Feedback helps us recognise what we are doing well and identify ways we can continue to improve our services. If you have a complaint, concern or compliment, we encourage you to speak with us.
If you have a complaint, you can speak with the Clinic Manager at any time. You can also write your concerns on a complaint form, and someone will be available to help you complete this if needed. Complaints can also be made over the phone by calling (03) 5521 7535.
If you are not satisfied with the outcome of your complaint and feel the need to take the matter further, you can contact the Health Complaints Commissioner.
Health Complaints Commissioner
Level 26, 570 Bourke Street
Melbourne Victoria 3000
Phone: 1300 582 113